Return Policy

Effective Date: 03/20/2026

This Return Policy explains how Faraon Group LLC handles return requests for products purchased through our website. By placing an order, you agree to this Return Policy.

1. General Return Eligibility
Return eligibility depends on the type of product purchased and the condition of the item at the time the return is requested. We may accept returns for certain non-personalized items when they are returned in unused condition, in their original packaging, and in a condition suitable for resale.

Items that show signs of wear, damage, misuse, alteration, or handling beyond normal inspection may not be eligible for return.

2. Personalized and Custom Items
Personalized, engraved, custom-made, or otherwise modified items are generally not eligible for return. Because these products are made according to customer-provided instructions, we do not typically accept returns based on customer preference, change of mind, or errors in personalization submitted during checkout.

If a personalized item arrives damaged, defective, or materially different from what was ordered, the request may be reviewed under our Refund Policy.

3. Return Request Review
All return requests are reviewed on a case-by-case basis. Submitting a request does not guarantee that a return will be approved. We reserve the right to deny any return that does not meet the conditions described in this policy.

We may ask for supporting information before approving a return, including photographs, order details, or a description of the issue.

4. Return Authorization
Customers should contact us before sending any item back. Items returned without prior review or authorization may not be accepted. If a return is approved, we may provide instructions regarding how and where the item should be sent.

5. Condition of Returned Items
To be eligible for an approved return, the item must generally be returned in the same condition in which it was received, without signs of use beyond reasonable inspection. The item should include original packaging where applicable and should be securely packed for return shipment.

We reserve the right to reject returns that arrive damaged due to poor packaging or that no longer meet return eligibility requirements.

6. Return Shipping
Unless otherwise required by law or unless the return is due to a damaged, defective, or incorrect item, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable.

If a return is approved, the customer should follow the return instructions provided by Faraon Group LLC to help avoid delays or delivery issues.

7. Exchanges
We do not guarantee exchanges in all cases. If an item qualifies due to damage, defect, or fulfillment error, we may choose, at our discretion, to offer a replacement, exchange, store credit, or refund depending on the circumstances and product availability.

8. Non-Returnable Situations
Returns may be refused in situations including, but not limited to, personalized items, items returned in used or damaged condition, items altered after delivery, and items sent back without prior approval where return authorization is required.

9. Relationship to Refund Policy
This Return Policy should be read together with our Refund Policy. Approval of a return does not automatically guarantee a refund. Any refund, if applicable, will be handled according to the terms of the Refund Policy and may depend on inspection of the returned item.

10. Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes in our business practices, product offerings, or legal requirements. Any updated version becomes effective when posted on this page with the revised effective date.

11. Contact Information
If you have questions about this Return Policy or would like to request a return review, please contact:

Faraon Group LLC
support@faraongroup.us