Shipping Policy

Effective Date: 03/20/2026

This Shipping Policy explains how Faraon Group LLC processes, prepares, and ships orders placed through our website. By placing an order, you agree to the terms described in this Shipping Policy.

1. Order Processing
Orders are reviewed and processed after payment has been successfully completed. Processing times may vary depending on product availability, order volume, and whether the item includes personalization or custom details.

Standard items may be processed more quickly, while personalized or made-to-order items may require additional preparation time before shipment. Estimated processing times, when provided, are approximate and not guaranteed.

2. Shipping Timeframes
Delivery times may vary based on the shipping destination, carrier operations, customs procedures, weather conditions, and other factors outside our control. Any shipping or delivery estimates provided on the website or during checkout are for general reference only and should not be treated as guaranteed delivery dates.

3. Shipping Confirmation and Tracking
When available, customers may receive a shipping confirmation once an order has been dispatched. Tracking information may also be provided when supported by the selected shipping method or carrier. In some cases, tracking updates may take time to appear after a shipment has been created.

4. Shipping Charges
Shipping charges, if applicable, are generally calculated at checkout based on the order, destination, and selected delivery method. Any shipping fees presented at checkout must be paid by the customer unless otherwise stated.

5. International Shipping
If international shipping is offered, delivery times may be longer and additional customs procedures may apply. Customers are responsible for any customs duties, import taxes, VAT, local handling fees, or similar charges imposed by the destination country, unless otherwise stated by Faraon Group LLC.

We are not responsible for delays caused by customs processing or for shipments affected by import restrictions, local regulations, or carrier limitations.

6. Address Accuracy
Customers are responsible for providing complete and accurate billing and shipping information at the time of purchase. Faraon Group LLC is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or undeliverable address information submitted by the customer.

If an order is returned due to an invalid or insufficient address, we may contact the customer to arrange reshipment, which may require payment of additional shipping charges.

7. Delays and Carrier Issues
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and timeline. Faraon Group LLC is not responsible for delays caused by carriers, weather, customs, labor disruptions, force majeure events, or other circumstances beyond our reasonable control.

8. Lost, Stolen, or Delayed Packages
If a package appears to be lost, delayed, or marked as delivered but not received, customers should contact us at support@faraongroup.us. We may assist in reviewing the shipment status or initiating a carrier inquiry where appropriate, but we do not guarantee replacement or refund in every shipping-related situation.

Claims involving lost or missing shipments may be reviewed based on the available tracking information, carrier records, and the circumstances of the order.

9. Personalized Orders
Personalized or custom items may require additional production time before shipment. Because these items are prepared according to customer-provided details, shipping timelines may be longer than for non-personalized items. Customers should carefully review personalization information before placing an order, as production may begin shortly after purchase.

10. Order Changes and Cancellations
Requests to change shipping details or cancel an order must be submitted as soon as possible. Once an order has entered processing, production, or shipment, changes may not be possible. Personalized or custom orders may not be eligible for cancellation once production has started.

11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, shipping practices, or legal requirements. Any updated version becomes effective when posted on this page with the revised effective date.

12. Contact Information
If you have any questions about this Shipping Policy, please contact:

Faraon Group LLC
support@faraongroup.us